Service Desk Technician

Office - Tempe, AZ💼 Full-time💰 $76,500–$76,500🗓 2026-09-22 → 2026-09-25

Core

Provide exceptional technical support for laptops, printers, conference rooms, office networks, and applications while managing incident tickets and user onboarding/offboarding.

Role type

Service Desk Technician (IC)

Builds

Internal IT support services for business partners

Domain

Enterprise IT / Travel Tech

Deliverable

Required skills

ticket management, hardware troubleshooting, network troubleshooting, user onboarding/offboarding, knowledge base documentation, Google Workspace, Okta, Slack, macOS, Windows

Preferred skills

JIRA Service Management, Jamf, Intune, Meraki networking

Responsibilities

Manage incident and request tickets within SLAs, provide technical consultation for hardware and network issues, assist with user onboarding and offboarding, maintain internal knowledge base documentation

Seniority

Mid-level, hands-on IC

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About Engine

At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.