Project Manager, Professional Services Operations
Core
Lead cross-functional operational programs to improve deployment readiness, operational visibility, and scalability for Global Services & Support.
Role type
Senior Program Manager (Professional Services Operations)
Builds
Operational frameworks, reporting dashboards, and intake governance processes for service delivery
Domain
Professional Services Operations / SaaS / Public Safety Technology
Deliverable
dashboards & analysis
Required skills
Program management, cross-functional stakeholder alignment, process improvement, data analysis, reporting framework design, project intake governance, operational scalability planning
Preferred skills
AI-powered tool utilization, executive-level communication, ambiguity management, automation advocacy
Technologies
Excel, Smartsheet, Salesforce, Power BI, Sigma, Google Workspace
Responsibilities
Lead cross-functional programs to improve deployment readiness and operational performance; Design and maintain reporting frameworks for deployment health and resource utilization; Review and qualify pipeline opportunities to ensure proper scoping and readiness; Map business processes and lead initiatives to improve operational efficiency; Partner with Sales, Customer Success, and Engineering to resolve cross-functional issues; Build trusted partnerships to align teams around operational priorities
Seniority
Mid-Senior, hands-on IC
