Applications Support Analyst
Core
Applications Support Analyst providing troubleshooting, systems administration, and user support for business applications.
Role type
Mid-level IC applications support analyst
Builds
Business applications and data reliability
Domain
IT Operations / Business Applications
Required skills
SQL, application troubleshooting, service desk management, systems administration, ITIL best practices, reporting, data migration
Preferred skills
ERP/business application support (Pronto XI, Uptick), Microsoft Excel, Microsoft Word
Technologies
JIRA, ServiceNow, Freshdesk, Salesforce, Pronto XI, Uptick
Responsibilities
Troubleshoot system issues, manage and triage service desk requests, support systems and user administration, deploy application changes and perform post-change verification, maintain support documentation, develop user reports and alerts, support application upgrades and data migration
Seniority
Mid-level, hands-on IC