National Training Manager - TAF
Core
Lead national training strategy and capability development for store teams across Australia and New Zealand, focusing on product expertise, customer experience, and leadership pathways.
Role type
Senior Learning & Development Manager (Retail)
Builds
National training programs, accreditation pathways (Fit Technician to Master Fit), and leadership development initiatives for a multi-site retail network.
Domain
Retail / Footwear / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
National training strategy design, team leadership and coaching, retail operations knowledge, LMS management, stakeholder management, change management, project management, budget management, compliance knowledge.
Preferred skills
Experience with multi-site environments, facilitation skills, commercial mindset, succession planning expertise.
Technologies
LMS platforms, retail management systems.
Responsibilities
Develop and deliver national training strategy and annual calendar; Lead and coach State Training Managers; Identify capability gaps and design learning programs; Own and evolve the Fit Technician to Master Fit accreditation pathway; Lead national events and seminars; Partner with Buying, Planning, and Marketing on product launches; Measure training impact via KPIs; Manage training budget and external provider relationships.
Seniority
Senior, hands-on IC with strategic oversight