Provisioning Team Leader
Core
Lead a team of Provisioning Consultants to deliver exceptional customer outcomes and ensure accurate, timely service delivery across fixed, data, and network services.
Role type
Senior IC Provisioning Team Leader
Builds
Customer service orders and telecommunications service activations
Domain
Telecommunications / Service Operations
Required skills
Team leadership and coaching, Operational delivery management, Escalation handling, Stakeholder relationship building, Process improvement, Performance monitoring
Preferred skills
Wholesale telecommunications experience, Carrier provisioning systems knowledge, Service activation workflow expertise
Responsibilities
Lead, coach, and develop a team of Provisioning Consultants; Manage team workloads, performance, and capability development; Act as the first point of escalation for provisioning issues; Oversee day-to-day provisioning operations; Monitor provisioning quality, cycle times, and service delivery performance; Identify and drive continuous improvement opportunities across processes and workflows.
Seniority
Senior, hands-on IC with people leadership responsibilities