MACD Representative – VoIP Provisioning & Technical Support
Core
Provisioning and managing customer voice services within a hosted VoIP environment, including configuration, activation, and documentation.
Role type
VoIP provisioning and technical support representative
Builds
Customer voice services and telephone number porting
Domain
Telecommunications / VoIP
Required skills
VoIP provisioning, BroadWorks, telephone number porting, technical support, helpdesk, networking concepts, Microsoft Teams, Office 365, ticketing systems
Preferred skills
Telecommunications provisioning, BroadWorks platforms, voice service activation
Technologies
BroadWorks, Microsoft Teams, Office 365, Windows 11
Responsibilities
Review site surveys and scope-of-work documentation to determine voice service requirements; Participate in voice gap analysis reviews; Use proprietary tools to design and build customer voice services; Manage telephone number porting activities; Monitor order and implementation status; Ensure customer requests are properly implemented and documented. (via careerplan.io/jobs/BA-006-31-372-7D-60E-macd-representative-voip-provisioning-technical-support-at-resolvglobal)
Seniority
Entry-level, hands-on IC
