IT Support Analyst
Core
Provide internal IT support functions to support Filevine's end users and business goals, enabling users and teams to perform their job functions efficiently and securely.
Role type
IT Support Analyst
Builds
Internal IT support services for a global workforce
Domain
Legal technology / Enterprise IT
Deliverable
client delivery
Required skills
macOS ecosystem, Windows, MDM solutions, ticketing systems, AV troubleshooting, networking infrastructures, hardware management
Preferred skills
A+ certification, Network+ certification, Associate's in Computer Science
Technologies
Intune, Kandji, Slack
Responsibilities
Provide timely support via ticketing system, Slack, and in-person; manage employee onboarding/off-boarding (access provisioning, workstation setup, asset shipping); maintain endpoints with MDM systems; provide AV support for meetings; contribute to larger IT projects.
Seniority
Mid-level, hands-on IC