Customer Success Management Specialist (Hospitality)
Core
Main contact for hospitality customers, driving revenue growth through new and renewal sales, onboarding, and account management.
Role type
Customer Success Management Specialist (Hospitality)
Builds
Revenue strategies and product adoption for hotel and hospitality clients
Domain
Hospitality / Travel Technology
Required skills
Sales and revenue management, customer relationship management, conflict resolution, account management, business review facilitation, industry trend analysis, collections management
Preferred skills
Hospitality industry background, hotel operations knowledge, persuasive negotiation
Technologies
CRM systems
Responsibilities
Manage new and renewal sales for assigned accounts; Act as primary contact for customer communications and issue resolution; Conduct regular business reviews to align on goals and revenue strategies; Resolve escalated customer issues and track risks; Support customer onboarding and ongoing service delivery; Collaborate with collections on outstanding payments.
Seniority
Mid-level, hands-on IC