Software Implementation Project Manager
Core
Lead complex, multi-product software implementations for enterprise customers, coordinating technical teams, workstreams, and dependencies to deliver on time and within scope.
Role type
Senior Implementation Project Manager (B2B SaaS)
Builds
Integrated delivery strategies, master implementation plans, and successful customer onboarding/outcomes.
Domain
B2B SaaS, Regulatory Intelligence, Environmental Safety
Required skills
Project management, stakeholder management, risk management, change control, technical aptitude, CRM proficiency, cross-functional leadership, prioritization, process improvement
Preferred skills
SaaS implementation experience, process development, adoption metrics, environmental software familiarity, multilingual capability
Technologies
Salesforce, HubSpot, Microsoft Office, Pendo, Gong, Zendesk
Responsibilities
Lead complex new-logo and value realization implementations; translate scopes into integrated delivery strategies; lead technical discovery and pre-integration planning; own the master implementation plan and coordinate specialists; establish success criteria and maintain accountability; lead customer project governance and stakeholder communications; maintain milestone trackers and conduct phase-gate reviews; identify cross-workstream dependencies and risks; manage scope and change control; build dashboards for project status; lead customer escalations; partner with commercial teams; represent delivery in pre-sales; drive post-onboarding optimization projects; manage multiple concurrent projects. (via careerplan.io/jobs/7e952e76-1e34-43cd-a42a-4cdb8d01bbf4-software-implementation-project-manager-at-3e)
Seniority
Mid-Senior, hands-on IC