Software Implementation Project Manager
Core
Lead complex, multi-product software implementations for enterprise customers, coordinating technical teams, managing scope/risk, and ensuring successful delivery and adoption.
Role type
Senior Implementation Project Manager (B2B SaaS)
Builds
Customer implementations, integrations, migrations, and value realization projects for regulatory intelligence and AI solutions.
Domain
B2B SaaS, Regulatory Intelligence, Environmental Safety, Compliance
Deliverable
production ML models
Required skills
Project management, cross-functional leadership, technical aptitude (config/integration), stakeholder communication, risk management, scope control, CRM proficiency, data-driven reporting
Preferred skills
Enterprise SaaS experience, process improvement, implementation tools (Pendo/Gong/Zendesk), customer health metrics, environmental software domain knowledge, multilingual capability (via careerplan.io/jobs/0e60deeb-0fe8-4a61-ae55-ecf13ea4a498-software-implementation-project-manager-at-3e)
Technologies
Salesforce, HubSpot, Microsoft Office, Pendo, Gong, Zendesk
Responsibilities
Lead complex new-logo and value realization implementations; translate scopes into integrated delivery strategies; coordinate specialists and technical teams; maintain milestone trackers and conduct phase-gate reviews; manage scope and change control; build dashboards for project health; lead customer escalations; partner with commercial on handoffs; represent delivery in pre-sales scoping.
Seniority
Mid-Senior, hands-on IC
