Technical Account Specialist
Core
Frontline technical support resource for customers, physicians, nurses, and end users in a healthcare technology environment to resolve issues interrupting prescribing workflows.
Role type
Technical Account Specialist (Support)
Builds
Healthcare technology platform for prescribing workflows
Domain
Healthcare technology / SaaS
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, case management, customer communication, Microsoft Office Suite, case-management platforms (Salesforce, ServiceNow, Zendesk)
Preferred skills
knowledge of healthcare software applications, documentation improvement
Responsibilities
Serve as frontline support contact via phone, email, and inbound cases; gather information and assess reported issues; use documentation and tools to identify solutions; manage assigned client accounts and coordinate resolution; document interactions and resolutions in case-management systems; provide timely updates to customers; collaborate with Product, Sales, and Customer Success teams; improve troubleshooting documentation and support processes.
Seniority
Individual Contributor, 2+ years experience
