Technical Account Manager
Core
Provide ongoing technical guidance, troubleshooting, and data delivery validation for enterprise customers using healthcare data licensing solutions.
Role type
Technical Account Manager (TAM)
Builds
Healthcare data licensing solutions for enterprise customers
Domain
Healthcare data, claims, EHR, and data analytics
Deliverable
client delivery
Required skills
Healthcare data ecosystems (claims, EHR), data delivery validation, API support, SQL, structured data formats (JSON, CSV, XML), cloud-based technologies, data privacy compliance
Preferred skills
SaaS/healthcare tech environment experience, Postman, Snowflake, AWS, Tableau, Power BI, Python
Technologies
Postman, Snowflake, AWS, Tableau, Power BI, Python, JSON, CSV, XML, SQL
Responsibilities
Develop understanding of customer use cases and industry trends; Partner with Customer Success Managers for technical consultation; Investigate and troubleshoot data delivery and integration issues; Validate customer data extracts and delivery outputs; Support escalated customer issues by coordinating across internal teams; Collaborate with Product, Engineering, and Operations to communicate feedback and enhancement opportunities; Assist customers in understanding APIs and technical documentation; Analyze data quality concerns and identify root causes; Contribute to process improvement initiatives; Maintain accurate internal documentation; Support onboarding activities.
Seniority
Mid-level, hands-on IC