Customer Success Lead
Core
Own full relationship with enterprise employer partners from implementation through renewal/expansion, ensuring program delivery and learner outcomes.
Role type
Senior individual contributor Customer Success Lead
Builds
Enterprise employer partnerships and workforce development programs
Domain
Workforce development / Education / Employer partnerships
Deliverable
client delivery
Required skills
Strategic account management, program operations, data analysis, cross-functional coordination, stakeholder management, risk mitigation, process development
Preferred skills
Workforce training background, healthcare organization experience
Responsibilities
Lead client intake and onboarding, own program launches, serve as primary operational contact, manage enterprise account portfolio, deliver business reviews, monitor program health, resolve operational issues, identify expansion opportunities, partner on renewals, build stakeholder relationships, develop scalable playbooks, represent client perspective internally, coordinate cross-functional execution