Support Officer
Core
Provide frontline IT support for hardware, software, and connectivity issues across a corporate environment.
Role type
IT Support Officer (Service Desk)
Builds
Resolves incidents and service requests for end users
Domain
Corporate IT / Microsoft 365
Required skills
Windows troubleshooting, Microsoft 365 support, device provisioning, endpoint management, asset inventory management, user access administration
Preferred skills
Microsoft Intune, Windows Autopilot, SharePoint Online, OneDrive, Microsoft Teams
Responsibilities
Troubleshoot desktop, laptop, and peripheral issues; support device deployment and onboarding; maintain asset registers and inventories; escalate complex issues
Seniority
Mid-level, hands-on IC
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