Senior Associate, Customer Strategy Analytics & Applied AI
Core
Drive customer retention and growth by uncovering root causes of churn, building data products, and automating AI workflows to enable strategic decision-making for the Customer Success function.
Role type
Senior Associate, Customer Strategy & Applied AI
Builds
Data products, automated AI workflows, and analytics tools for Customer Success
Domain
SaaS, local business technology (restaurants), Customer Success
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Root cause analysis, data-driven decision-making, cross-functional collaboration, ambiguity tolerance, process/system building, SQL, Python
Preferred skills
SaaS/marketplace experience, high-growth startup background, restaurant industry knowledge
Technologies
DBT, Snowflake, Claude Code, Codex
Responsibilities
Uncover root causes of churn and surface actionable interventions; Identify opportunities to increase customer sales and shape product roadmap; Build data products and tools to close customer experience gaps; Improve analytics, engagement, and AI integration strategy for Customer Success; Lead ad hoc projects based on emerging business priorities
Seniority
Senior, hands-on IC