Analyst, GTM Customer Intelligence
Core
Build the post-sales intelligence layer powering retention, expansion, and customer health decision-making for Apollo's Customer Success organization.
Role type
GTM Customer Intelligence Analyst
Builds
Dashboards, health scoring models, renewal pipeline reports, and analytics for billing, support, and expansion metrics.
Domain
B2B SaaS, Customer Success, Go-to-Market
Deliverable
dashboards & analysis
Required skills
SQL, BI tools (Looker/Tableau), Salesforce/CS platforms (Gainsight/Vitally), data modeling, stakeholder management, AI tooling fluency
Preferred skills
Experience with churn/renewal analytics, schema design for AI, cross-functional collaboration
Technologies
SQL, Looker, Tableau, Salesforce, Gainsight, Vitally, ChurnZero
Responsibilities
Build and maintain analytics infrastructure for customer health scoring; Develop renewal pipeline reporting; Instrument and analyze billing and support data; Build reporting on upsell/cross-sell motion; Design and own the CS analytics dashboard ecosystem; Capture and translate analytics requests from stakeholders.
Seniority
Mid-level, hands-on IC