Sr. Collections Associate - 11905
Core
Manage a portfolio of high-value, complex customer accounts to drive timely collection of outstanding receivables and maintain professional relationships.
Role type
Senior individual-contributor collections associate
Builds
Cash flow and reduced Days Sales Outstanding (DSO)
Domain
SaaS / Financial Services / Total Spend Management
Required skills
Collections management, Account portfolio management, Senior stakeholder engagement, Billing dispute resolution, Cash application, Forecasting, Process improvement, Enterprise CRM/ERP proficiency
Preferred skills
SaaS/FMCG/Financial Services domain experience, Salesforce/NetSuite/Zuora experience, Negotiation
Technologies
Oracle, Tesorio, Salesforce, NetSuite, Zuora
Responsibilities
Own and manage a portfolio of high-value, complex customer accounts; Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes; Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues; Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts; Maintain accurate collections forecasts, aging reports, and cash application records; Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure; Support month-end and quarter-end close processes related to accounts receivable.