OCC Team Leader
Core
Monitor bus service performance in real-time, minimize delays, handle emergencies, and restore service using online support systems.
Role type
Operational Control Centre (OCC) Team Leader / Controller
Builds
Real-time bus fleet operations and service recovery for public transport
Domain
Public Transport / Transportation Operations
Required skills
Real-time monitoring, emergency response, radio communication, fleet coordination, incident escalation, passenger transfer management, broadcast instructions, external liaison, documentation review
Preferred skills
Logical thinking, calm under pressure, computer proficiency, cultural diversity awareness
Technologies
PTIPS, TRBOnet, Transport NSW trip planning website
Responsibilities
Monitor On-Time-Running (OTR) of bus fleet using PTIPS; Use TRBOnet radio system to contact fleet and respond to requests; Identify and resolve issues obtained by drivers; Liaise with mechanical staff regarding breakdowns; Escalate major accidents/incidents; Facilitate passenger transfers via replacement buses; Monitor regional and special event services; Broadcast safety issues and instructions to drivers; Liaise with depots and external parties; Review documentation for potential service impacts