Workplace Concierge (WA)
Core
Serve as the primary contact for client-facing workspaces and internal events, ensuring optimal functioning of event spaces and delivering a seamless, engaging workplace experience for employees and visitors.
Role type
Senior IC workplace concierge (facilities & events)
Builds
Corporate showcase environments, seamless event activations, and optimized workplace operations
Domain
Commercial real estate / Corporate facilities management
Deliverable
product features
Required skills
Customer service excellence, stakeholder relationship management, multi-tasking, verbal and written communication, C-suite engagement, Microsoft Office proficiency, time management, self-motivation, site tour facilitation, safety culture adherence, mail management, sustainability awareness
Preferred skills
Hospitality experience, proactive service delivery, solution-focused mindset
Responsibilities
Provide welcoming experiences and customer service, represent ISS as a professional partner, maintain safety cultures and hazard identification, reset and stock meeting rooms, monitor assigned commercial sites, follow end-to-end cleaning and maintenance workflows, support client events and activations, nurture online community engagement, manage mailboxes, facilitate site tours, and consider sustainability in decision-making
