Customer Service Team Member
Core
First point of contact for clients, candidates, and clinics, coordinating medical appointments and delivering administrative support in a healthcare environment.
Role type
Customer Service Team Member (Healthcare Administration)
Builds
Smooth delivery of occupational health and medical services
Domain
Healthcare / Medical Administration
Deliverable
Dashboards & analysis
Required skills
Appointment coordination, telephone call management, email response, data entry, documentation follow-up, invoicing support, record maintenance
Preferred skills
Customer service experience, call centre experience, Microsoft Office skills, multitasking
Responsibilities
Coordinate and schedule medical appointments, manage inbound and outbound telephone calls, respond to client and candidate email enquiries, maintain accurate booking records and data entry, follow up required documentation, liaise with clinics to ensure timely completion of appointments and results, process and review medical assessment results, monitor call queues and booking requests, assist with costing and invoicing processes
Seniority
Individual Contributor
