Guest Service Agent (full time)
Core
Front desk representative responsible for guest check-in/out, payment processing, and handling guest inquiries at a luxury hotel.
Role type
Guest Service Agent
Builds
Front office operations and guest arrival/departure workflows
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest check-in/out processing, Payment handling (cash, checks, cards), Switchboard management, Housekeeping coordination, Parking logistics, Daily reporting, Cashiering, Bank balancing
Preferred skills
Hospitality education, Front office experience, Opera PMS proficiency, Shift flexibility
Technologies
Opera PMS, Microsoft Office
Responsibilities
Confirm reservations and assign rooms, Process various payment methods, Answer and process guest calls and requests, Coordinate room readiness with housekeeping, Communicate parking and dispatch staff, Provide local area information, Run daily arrival/departure reports, Complete cashier and closing reports, Count and balance cash drawers
Seniority
Individual Contributor