Senior Manager, Customer Success Management - EMEA/APJ
Core
Lead and mentor a team of Customer Success Managers (CSMs) supporting Enterprise customers to drive retention, growth, and operational efficiency.
Role type
Senior Manager, Customer Success Management
Builds
A high-performing CSM team and scalable customer engagement processes for Enterprise segments
Domain
Cybersecurity / DevOps / Open Source Security
Deliverable
client delivery
Required skills
People management, team building and mentoring, Enterprise account management, high-touch customer success models, data-driven retention and growth strategies, operational process optimization, stakeholder management
Preferred skills
Background in Cybersecurity, DevOps, or related technical domains
Technologies
Customer Success platforms, data analytics tools
Responsibilities
Build, lead, and mentor a team of CSMs; Define and execute segment-specific strategies for Enterprise customers; Maintain visibility into adoption, health scores, and engagement metrics; Collaborate with Sales, Product, and Marketing to drive adoption and expansion; Implement and refine processes to enable scale and efficiency
Seniority
Manager, hands-on leadership
