Director, Client Services (Medicaid Managed Care Experience Required)
Core
Provide strategic leadership for account management teams supporting a diverse portfolio of health insurance clients, focusing on strengthening relationships and ensuring high service standards.
Role type
Senior IC Director of Client Services
Builds
Health insurance client relationships and service delivery
Domain
Health insurance / Medicaid Managed Care
Deliverable
client delivery
Required skills
Medicaid Managed Care experience, team leadership, account management, strategic planning, escalation management, stakeholder relationship management, benefits regulations knowledge, CRM usage
Preferred skills
Health insurance plan administration, coaching and mentoring, cross-functional collaboration, process improvement
Technologies
CRM platforms, reporting systems
Responsibilities
Lead and develop a team of Account Executives and Account Managers; Serve as the primary escalation point for complex client service issues; Support strategic account planning and renewal strategies; Collaborate with Claims, Finance, Provider Relations, and IT to resolve client issues; Partner with senior leadership to align departmental strategies with organizational goals.
Seniority
Director, strategic leadership & people management
