Number Operations Specialist
Core
Manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for customers.
Role type
Entry-level number operations specialist
Builds
Telecom operations processes for customer communications platform
Domain
Telecom / VoIP / Customer Communications
Deliverable
client delivery
Required skills
attention to detail, time management, problem-solving, ability to manage multiple tasks, comfort learning new software tools, willingness to ask questions and escalate issues
Preferred skills
eagerness to learn about telecom, VoIP, and number portability processes, interest in working with data and spotting patterns
Technologies
CRM/ticketing systems (Zendesk, Jira)
Responsibilities
Support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues.
Seniority
Entry-level, full training provided
