Federal Support Engineer 3
Core
Provide high-trust technical support and advisory services to US Public Sector customers operating in highly regulated, security-constrained environments.
Role type
Senior Federal Support Engineer (Public Sector)
Builds
Customer success and mission-critical workload stability for government agencies
Domain
Public Sector / Cloud Observability & Security
Deliverable
client delivery
Required skills
Technical support in regulated environments, API/RESTful interfaces, networking concepts, distributed systems, microservices, cloud-native architectures, hybrid/multi-cloud diagnosis, root cause analysis across OS layers
Preferred skills
Mentorship, cross-functional partnership, on-call rotation management
Technologies
Datadog platform, hybrid cloud environments, multi-cloud architectures
Responsibilities
Resolve complex technical issues across 1000+ integrations with limited logs, handle urgent escalations and incident management, partner with Product/Engineering to validate bugs, mentor junior team members, support trials and drive product adoption
Seniority
Senior, hands-on IC with mentorship responsibilities
