Professional Services Manager I, Fleet
Core
Post-sale deployment and implementation of Axon Fleet hardware, software, and network solutions for law enforcement and emergency services.
Role type
Senior IC Professional Services Manager (Fleet)
Builds
Axon Fleet solutions (body-worn cameras, in-car video, mobile data terminals) for police departments and emergency responders
Domain
Public Safety / Law Enforcement / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
network implementation, Windows OS, hardware configuration, network diagramming, field commissioning, project reporting, stakeholder engagement, troubleshooting, 12V DC circuit theory, mechanical dexterity, driver's license
Preferred skills
A+ certification, Network+ certification, Emergency Vehicle Technician certification, ASE Electronics certification, Military electronics technician experience, Cradlepoint router configuration, NCOS, NetCloud certifications, WAN/LAN/VPN knowledge
Technologies
Windows, Cradlepoint routers, NCOS, NetCloud, IP-based Ethernet, Layer 2/3 networking, VPN, 12V DC systems
Responsibilities
Deploy network, hardware, and software solutions for Axon Fleet; monitor software implementation lifecycles and assist with customizations; conduct training sessions for technical contacts and end users; create network diagrams and documentation; execute field commissioning tests; deliver project deployment reports; engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT); escalate product irregularities to Product Managers; troubleshoot applications, computers, networks, and products; validate quality of 12V DC sub-contractor installations.
Seniority
Mid-level, hands-on IC with travel