IT Support Technician III
Core
Provide frontline technical support for employees, devices, applications, and workplace technology in a global enterprise environment.
Role type
Senior IC IT Support Technician
Builds
Employee productivity and device functionality
Domain
Enterprise IT Support / Desktop & Endpoint Management
Deliverable
Dashboards & analysis (via ServiceNow) | client delivery (internal employees)
Required skills
Windows/macOS troubleshooting, enterprise ITSM (ServiceNow), endpoint hardware/software management, networking fundamentals (Wi-Fi, DNS, DHCP, SSO, MFA), AV equipment support, scripting (PowerShell/Bash/Python)
Preferred skills
Multi-site/global enterprise support experience, ITIL practices, industry certifications (CompTIA A+, Network+, Microsoft, JAMF)
Technologies
ServiceNow, JAMF, Intune/AutoPilot, Tanium, Okta, Google Workspace, Zoom, Slack
Responsibilities
Resolve day-to-day technical issues across Mac, Windows, Linux, and mobile devices; troubleshoot hardware, software, connectivity, and account access; escalate complex issues with clear documentation; support new-hire onboarding and offboarding; maintain conference room and AV systems; contribute to user-facing knowledge articles; collaborate on IT projects and deployments.
Seniority
Mid-level, hands-on IC