Help Desk Intern
Core
Provide 1st line technical support, device provisioning, and asset management for 3000 employees.
Role type
Junior Service Desk Intern
Builds
IT support services for corporate employees
Domain
Corporate IT / Help Desk
Deliverable
client delivery
Required skills
Windows 10/11, Mac OS, Microsoft Office 365, ServiceNow, InTune, Jamf, Lenovo Commercial Vantage, hardware troubleshooting, asset auditing
Preferred skills
Microsoft Teams, networking basics, AI tools proficiency
Technologies
ServiceNow, InTune, Jamf, Lenovo Commercial Vantage, Windows 10/11, Mac OS, Microsoft Office 365, Teams
Responsibilities
Monitor and provide remote technical support for incoming phone calls, identify and resolve IT equipment problems, document troubleshooting steps in ServiceNow, provide one-on-one end-user resolution, pre-provision and build laptops, administer mobile technology tools, perform regular IT asset audits, triage L1 issues and escalate L2/L3, create and maintain knowledge base documentation
Seniority
Intern, part-time
