Health Guide
Core
Provide concierge healthcare navigation and support to members via phone, chat, text, and email to simplify complex healthcare experiences.
Role type
Healthcare navigation specialist (concierge service)
Builds
Member support services for a digital healthcare platform
Domain
Healthcare / Insurance / Consumer services
Deliverable
client delivery
Required skills
Healthcare navigation, care coordination, benefits explanation, billing issue resolution, provider sourcing, critical thinking, problem solving, empathy, organizational skills
Preferred skills
College degree
Technologies
Phone, chat, text, email, computer systems
Responsibilities
Answer benefit questions and explain financial responsibilities (deductibles, coinsurance), support members with healthcare billing questions and issue resolution, schedule doctors' appointments and arrange ancillary support services, source high-quality care providers based on member needs
Seniority
Individual Contributor, entry to mid-level