Healthcare Advocate
Core
Resolve complex medical billing and insurance cases end-to-end, advocating for users to correct errors, negotiate bills, and navigate the healthcare system.
Role type
Senior Healthcare Advocate (IC)
Builds
Granted's healthcare advocacy platform
Domain
Healthcare / Insurance / Medical Billing
Deliverable
client delivery
Required skills
Medical billing expertise, Insurance claims resolution, Provider communication, EOB interpretation, Healthcare regulations knowledge, Written communication, Problem-solving, Process improvement, Stakeholder management, Adaptability
Preferred skills
CPT/HCPCS/ICD-10 coding knowledge, Early-stage startup experience
Responsibilities
Contact providers and insurers to verify coverage and correct billing issues, Investigate and triage issues across benefits, eligibility, claims, and prior authorization, Advocate for users by pushing cases forward with persistence and strong documentation, Communicate clearly with users to set expectations and explain options, Maintain high-quality case notes, Improve operations by identifying repeat issues and building playbooks, Partner with Product and Engineering to turn case patterns into product improvements