IT Engineer
Core
First point of contact for IT support, leading knowledge management for human and AI consumption, and owning Tier 2 systems administration for SaaS stack.
Role type
IT Engineer (Helpdesk & Systems Administration)
Builds
IT support services, documentation for employees and AI assistants, SaaS administration
Domain
SaaS, IT Operations, Knowledge Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
macOS and Windows endpoint support, identity management (Okta), Google Workspace administration, Slack Enterprise, Atlassian suite (Jira/Confluence), ITSM platforms (Freshservice/ServiceNow/Zendesk), technical documentation authoring, AI assistant usage
Preferred skills
scripting (Bash/Python/PowerShell), compliance frameworks (SOC 2/ISO 27001/ISO 42001), prior knowledge base ownership
Technologies
Freshservice, ServiceNow, Zendesk, Okta, Google Workspace, Slack Enterprise, Atlassian, Zoom, Iru, Microsoft Intune, Confluence, Jira
Responsibilities
Triage and resolve Tier 1/2 helpdesk tickets, manage end-user support across endpoints and SaaS tools, lead IT knowledge management program and documentation standards, execute routine SaaS administration tasks (provisioning, license management), surface recurring issues for root cause resolution
Seniority
Junior to Mid-level, hands-on IC
