Regional Support Manager, Northern Europe
Core
Drive customer success and technical adoption of Axon's public safety devices and cloud software across Northern Europe.
Role type
Regional Support Manager (Technical Account Management)
Builds
Customer adoption of body-worn cameras, evidence management, and cloud analytics for public safety agencies
Domain
Public Safety / Law Enforcement / Cloud Software
Deliverable
client delivery
Required skills
Enterprise networking (TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls), SaaS platforms, cloud applications, APIs, identity management, Active Directory/Entra ID, enterprise endpoint management, integration patterns, system interoperability, technical troubleshooting, CRM proficiency
Preferred skills
Installation and commissioning of hardware, cross-functional partnership building, proactive business growth strategies
Technologies
Salesforce, Trello, Windows environments, Active Directory, Entra ID
Responsibilities
Serve as technical liaison between Axon, customers, and delivery partners; manage tickets and RMAs through the full lifecycle; coordinate regular calls with existing customers; facilitate integration with customer platforms; suggest innovative ways to keep customers succeeding; handle installation and commissioning
Seniority
Mid-Senior, hands-on IC