Sales Support Analyst (Tier 1)- AMERICAS

Pune, IndiaFull-time2026-10-22 → 2026-11-10

On-site

Core

Provide Tier 1 sales operations support for the AMERICAS sales team, managing inquiries, triaging escalations, and maintaining data hygiene.

Role type

Entry-level Sales Operations Analyst

Builds

Optimized Tier 1 support model and sales data processes

Domain

High-tech / SaaS sales operations

Deliverable

dashboards & analysis

Required skills

Analytical problem solving, Excel/Google Sheets, Agentic-prompts/AI automation, CRM usage (Salesforce)

Preferred skills

Dashboarding tools (Looker, Tableau, PowerBI), Prior Tier 1 support experience, High-tech/SaaS background

Technologies

Salesforce, Excel, Google Sheets, Looker, Tableau, PowerBI

Responsibilities

Manage and respond to Tier 1 sales inquiries within SLAs, Triage and escalate issues to Tier 2 teams, Perform data hygiene and account routing validation, Assist with basic reporting and new hire onboarding for sales tools

Seniority

Entry-level, hands-on IC

About Fastly

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.