Vice President, Customer Operations
Core
Operational execution engine driving post-sale delivery lifecycle, overseeing global teams for technical onboarding, integrations, customer support, and services delivery.
Role type
Senior VP of Customer Operations
Builds
Centralized SaaS platform architecture, managed services delivery, and operational workflows for enterprise brands.
Domain
SaaS / Digital Marketing / Customer Operations
Deliverable
production ML models
Required skills
ITIL Framework governance, multi-disciplinary team leadership, AI/automation implementation, operational analytics (TTV, SLA, CSAT, margins), cross-functional collaboration, OGSM strategic alignment
Preferred skills
Asana, Zendesk, Jira, Salesforce
Responsibilities
Execute onboarding and integration strategies to accelerate platform deployment; Direct multi-tier global technical support operations; Manage day-to-day operations and resource allocation for managed services; Lead, mentor, and build high-performing data-driven teams; Establish key operational performance metrics (KPIs) and utilize analytics to refine process efficiency; Serve as operational point of escalation for complex enterprise customer implementations.
Seniority
VP, strategic & tactical leadership
