Commercial Customer Success Manager - EMEA
Core
Strategic account management and growth initiatives to maximize Net Dollar Retention (NDR) for high-value customers using analytics and business intelligence.
Role type
Senior Customer Success Manager (SaaS/Analytics)
Builds
Customer success plans, upsell/cross-sell strategies, and educational initiatives
Domain
SaaS, Analytics, Business Intelligence
Required skills
Strategic account management, Net Dollar Retention (NDR) growth, complex problem solving with data, SQL, data visualization, ETL, production BI implementation
Preferred skills
Cloud data warehouse platforms (Snowflake, Databricks, Redshift, BigQuery), Startup experience
Responsibilities
Build relationships with decision-makers, guide customers on platform optimization, develop NDR growth strategies, advocate for product enhancements, execute success plans, deliver training sessions
Seniority
Senior, hands-on IC