Project Manager, Customer Onboarding (SaaS)
Core
Lead customer implementation projects for Zenoti's cloud-based SaaS platform serving the beauty and wellness industry, ensuring systems are well-planned, executed efficiently, and delivered with high quality.
Role type
Senior IC Project Manager (Customer Onboarding)
Builds
Cloud-based SaaS solutions for salon, spa, medspa, and fitness studio clients
Domain
SaaS / Beauty and Wellness
Required skills
Project management, Technical project management, Cross-team coordination, Risk management, Release criteria tracking, Resource allocation, Best practices dissemination, Customer issue resolution, Product knowledge, Documentation management
Preferred skills
Cloud SaaS implementation, Software development, Beauty/wellness industry experience, PMP certification
Technologies
Jira, Basecamp, Smartsheet, MS Excel, MS Office, Google apps
Responsibilities
Lead multiple customer implementation projects, Manage project information and scope, Identify and resolve risks, Coordinate cross-team dependencies, Track release criteria and MVP delivery, Manage project metrics and reporting, Allocate resources across the Implementation group, Drive information sharing and best practices, Plan and implement customer onboarding process, Address customer issues and concerns
Seniority
Senior, hands-on IC