Supplier Success Professional (B2B Customer Support)
Core
First point of contact for Avetta customers, managing prequalification system support, issue resolution, and customer education.
Role type
Entry-level Customer Support Specialist
Builds
Customer support operations for a global compliance and prequalification platform
Domain
B2B SaaS / Supply Chain Compliance
Deliverable
client delivery
Required skills
Customer support experience, written and oral communication, active listening, problem analysis, attention to detail, adaptability, self-motivation
Preferred skills
IT industry background, knowledge of Windows and related applications, ability to learn online software systems
Technologies
Service Cloud (SFDC)
Responsibilities
Interact with customers via phone, email, and chat; verify regulatory documents; record interactions in Service Cloud; analyze and report product malfunctions; update internal databases with technical issues; escalate complaints; share feature requests and workarounds; educate customers on new features; gather customer feedback for Product, Sales, and Marketing teams; assist in training junior representatives
Seniority
Entry-level, hands-on IC
