IT Helpdesk Intern (8-month Co-op)
Core
Providing on-site technical support, hardware configuration, and IT infrastructure management for employees in a biotechnology company.
Role type
IT Helpdesk Intern
Builds
Internal IT operations and user support systems
Domain
Biotechnology / Information Technology
Deliverable
client delivery
Required skills
Windows troubleshooting, MacOS troubleshooting, hardware configuration, OS installation, user account management, cybersecurity best practices, ticketing system usage
Preferred skills
proactive problem solving, documentation skills, organizational skills
Technologies
Windows, MacOS, internal ticketing system
Responsibilities
Tracking and responding to incoming IT support requests, managing user accounts and software subscriptions, configuring new computers and deploying user profiles, managing printers and scanners, maintaining IT inventory lists, troubleshooting system and network problems, assisting in ad hoc projects
Seniority
Intern / Co-op
