Stagiaire informatique
Core
Provide technical support and handle IT service requests for internal users.
Role type
IT Support Intern (School-based)
Builds
IT service desk operations for internal clients
Domain
Telecommunications / IT Support
Deliverable
client delivery
Required skills
Windows 7/8/10, Active Directory, DNS, VPN, TCP/IP, Microsoft 365, ticketing systems (Remedy, HPSM, Maximo, C3), remote control software, virtualization basics (VMware, Hyper-V)
Preferred skills
English (intermediate spoken and written)
Technologies
Windows 7, 8, 10; Active Directory; DNS; VPN; TCP/IP; Microsoft 365; Remedy; HPSM; Maximo; C3; VMware; Hyper-V
Responsibilities
Respond to technical assistance requests; Handle incidents and office software queries; Provide remote support via calls and service tickets; Use ticketing systems to prioritize, assign, and track requests; Document incidents and solutions; Resolve issues using remote control software; Communicate professionally with users.
Seniority
Intern (School-based program)
