Customer Success Manager
Core
Oversee the post-sales lifecycle for Stripe enterprise users, ensuring they realize maximum value through proactive workshops, business reviews, and payments insights.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise customer retention, expansion, and product adoption for a financial infrastructure platform
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, bilingual French/English, business strategy analysis, technical conversation leadership, data navigation, project management, executive presence
Preferred skills
Sales background, pre-sales or technical account management experience, handling difficult customer situations
Technologies
Stripe platform, payments data
Responsibilities
Partner with account executives and technical account managers to support post-sale engagements; manage a book of customers to drive account health, renewals, and growth; serve as a trusted advisor delivering payment performance and industry insights; perform business reviews to align on priorities and optimize value; advocate for customers to internal stakeholders; support book expansion by identifying growth opportunities
