Senior Customer Success Manager
Core
Senior Customer Success Manager for enterprise accounts in EMEA, driving adoption, retention, and strategic growth for composable commerce solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise customer success programs, strategic business reviews, and global CS frameworks for composable commerce.
Domain
E-commerce / Retail / Headless Commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, Strategic Business Reviews (SBRs), technical consulting, C-suite advisory, cross-functional collaboration, product roadmap advocacy, global team mentoring, ROI analysis, multi-channel communication
Preferred skills
European languages, API-first/headless technology expertise, travel readiness (up to 50%)
Technologies
Composable Commerce, Frontend, Connect, API-first architectures
Responsibilities
Guide enterprise clients in maximizing value of agentic commerce architecture; translate product features into business outcomes and ROI; lead high-impact Strategic Business Reviews; partner with Product Management to shape roadmap based on customer needs; collaborate with Sales, Product, and Support to deliver technical and commercial expertise; represent the company in webinars, case studies, and advisory groups; refine global Customer Success frameworks and operational strategy; mentor team members and elevate CS practice standards.
Seniority
Senior, hands-on IC with strategic advisory and mentorship responsibilities
