Technical Account Manager, Logistics
Core
Drive user adoption, product enablement, and value realization for logistics customers on Altana's AI-powered trade platform.
Role type
Senior Technical Account Manager (Logistics)
Builds
Customer success outcomes, product usage pipelines, and expansion opportunities for global logistics service providers.
Domain
Logistics / Supply Chain / Trade Technology
Deliverable
client delivery
Required skills
Strategic account management, stakeholder alignment, onboarding and adoption management, data-driven analysis, cross-functional collaboration, up-selling and cross-selling, feedback synthesis
Preferred skills
Experience with 3PLs, Cargo, and Freight operations, understanding of data fusion and machine learning concepts
Technologies
Altana platform (AI-powered trade network)
Responsibilities
Manage strategic accounts across global logistics service providers; Drive onboarding and adoption for new users; Conduct Quarterly Business Reviews (QBRs) and customer calls; Collaborate with product and engineering teams to deliver contracts and improvements; Identify and capitalize on expansion opportunities with Account Executives; Synthesize and communicate customer feedback to the product team.
Seniority
Senior, hands-on IC
