Senior Customer Technical Support Representative
Core
Provide first-class technical support for Axon's hardware and software ecosystem via email and phone to resolve customer issues.
Role type
Senior Customer Technical Support Representative
Builds
Customer trust and product adoption for safety and justice devices
Domain
Public safety technology / Hardware and software support
Deliverable
client delivery
Required skills
technical troubleshooting, networking knowledge, software installation and registration, device return processing, problem-solving, customer empathy, Windows OS proficiency, cloud-based solutions familiarity, Microsoft Office proficiency, technical articulation
Preferred skills
multilingual communication, Bachelor's degree
Responsibilities
troubleshoot and resolve technical issues related to product knowledge, networking, training, software download/installation/registration/performance, and returning damaged devices; build and maintain subject matter expertise of all Axon products, solutions, and policies; assist customers utilizing problem solving skills and customer empathy; report bugs and trends to stakeholders and process/performance improvement suggestions to manager
Seniority
Entry-level to Mid-level, hands-on IC