Renewals Specialist
Core
Managing the end-to-end renewal process for assigned customer accounts to drive retention and seamless partnership continuation.
Role type
Renewals Specialist
Builds
Customer retention and revenue continuity for MongoDB's data platform
Domain
SaaS / Database Technology
Deliverable
client delivery
Required skills
deal formulation, negotiation, contract execution, data analysis, forecasting, stakeholder management, relationship building
Preferred skills
database, cloud, and infrastructure technology exposure
Technologies
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
Responsibilities
Proactively manage end-to-end renewal timelines and execution; Engage with customers 120 days in advance to secure renewals; Prepare renewal quotes and contracts ensuring compliance; Utilize data tools to track performance and identify at-risk accounts; Provide regular updates on renewal status and metrics to management; Collaborate with sales and customer success teams for coordinated approaches.
Seniority
Individual Contributor, entry-level to mid-level