Manager, International Customer Success
Core
Strategic oversight and daily operations of the international service organization supporting the Employer of Record (EOR) solution for global small businesses.
Role type
Manager, International Customer Success (EOR)
Builds
International service strategy, SOPs, and workflows for a multi-functional team of consultants and support specialists.
Domain
HR Technology / Employer of Record (EOR) / International Labor Compliance
Deliverable
client delivery
Required skills
Strategic leadership, team scaling, SOP design, data analysis, automation, cross-functional influence, risk management, training framework development
Preferred skills
EOR industry experience, multilingual fluency
Technologies
Automation tools, data analytics platforms
Responsibilities
Manage and scale a complex organization of regional consultants and support specialists; Architect and implement SOPs and workflows; Act as the voice of the customer for internal stakeholders; Partner with Go-To-Market teams to position service as a differentiator; Establish and maintain baseline KPIs for CSAT, SLA, and QA; Oversee delivery of high-stakes international guidance on labor laws; Drive adoption of international products and automated workflows; Coach teammates on customer de-escalations and triage.
Seniority
Manager, hands-on leadership