Product Support Engineer III-1
Core
Senior technical escalation owner for high-impact mobile issues across Samsara's mobile ecosystem, driving root cause analysis and product improvements.
Role type
Senior Individual Contributor Product Support Engineer (Mobile)
Builds
Samsara's mobile applications and fleet management workflows
Domain
IoT, Fleet Telematics, Mobile Applications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mobile app debugging (Android/iOS), Root cause analysis, Cross-functional collaboration, Technical writing, Stakeholder management, Incident response, Data analysis, Mentoring, Regulatory compliance knowledge
Preferred skills
Telematics industry experience, Data analysis tools (Data Bricks, Python, SQL, Tableau), Fleet regulatory requirements knowledge
Technologies
Android, iOS, JIRA, Data Bricks, Python, SQL, Tableau
Responsibilities
Lead structured, hypothesis-driven investigations for complex mobile issues; Partner with engineering to assess impact and influence roadmaps; Own customer and stakeholder communication for critical issues; Proactively identify patterns to recommend product improvements; Contribute to internal runbooks and knowledge base; Mentor L2 engineers; Analyze device telemetry and fleet-level patterns.
Seniority
Senior, hands-on IC
