Production Support Engineer
Core
Monitoring critical applications, diagnosing failures, and resolving incidents to ensure system stability for a smart parking platform.
Role type
Production Support Engineer
Builds
Maintains uptime and reliability of the Interoperable Smart Parking platform
Domain
Smart Mobility / IoT / Cloud Infrastructure
Deliverable
client delivery
Required skills
Python, SQL, Linux OS, Kibana, Firebase, APM, Grafana, Networking, API, IoT, Atlassian Suite
Preferred skills
ITIL framework, Agile methodology, Logical thinking, Problem solving
Technologies
Kibana, Firebase, APM, Grafana, Linux, Python, SQL
Responsibilities
Monitor critical applications and notify on deviations, Open and track tickets through resolution, Diagnose software, hardware, networking and systems failures, Execute resolutions to problems, Develop troubleshooting tips and tools, Review meetings with Internal & External stakeholders, Follow defined escalation path, Re-routing misdirected incidents, Handle on-ground incidents efficiently, Adhere to defined internal & external SLAs, Work with Incident Resolution Team for faster restoration
Seniority
Individual Contributor
