IT Operations Manager
Core
Lead and modernize IT operations for a distributed workforce of 200 employees across Canada and the US, focusing on service delivery, security, and technology stack optimization.
Role type
IT Operations Manager
Builds
High-performing, service-oriented IT function supporting local and remote users
Domain
Technology services, SaaS ecosystems, regulated environments (SOC 2, ISO, HIPAA)
Deliverable
infrastructure
Required skills
IT operations leadership, team management, macOS and Microsoft 365 proficiency, AI tool adoption, SaaS ecosystem management, identity and access management, endpoint security, modern IT operations practices
Preferred skills
ITIL, Security+ certification, distributed workforce support, SaaS rationalization, AI governance
Technologies
Microsoft 365, Entra ID (Azure AD), Intune, Microsoft Copilot
Responsibilities
Lead a small IT team to provide day-to-day support to local and remote users; Champion the adoption of AI tools and automation platforms; Continuously evaluate and optimize the technology stack and vendor relationships; Own employee onboarding/offboarding, device provisioning, and asset management; Manage identity lifecycle and role-based access controls; Oversee endpoint security and MDM practices; Establish scalable processes and governance standards
Seniority
Mid-Senior, hands-on IC with leadership responsibilities