Technical Support Specialist
Core
Technical Support Specialist who acts as a product intelligence engine, using judgment to solve complex AI cases and turning customer patterns into product priorities.
Role type
Senior IC Technical Support Specialist (Product Intelligence)
Builds
AI-driven solutions, automations, and reusable patterns for Associates
Domain
Healthcare SaaS / AI / Customer Support
Deliverable
production ML models | product features
Required skills
Good judgment for complex cases, AI configuration and supervision, pattern recognition and synthesis, building dashboards and automations, mentoring teammates
Preferred skills
Experience in Support/CS Ops/Implementation, portfolio of shipped projects, curiosity, natural problem-solving
Technologies
AI tools, automation frameworks, internal tools
Responsibilities
Own customer escalations requiring seasoned judgment, configure AI within the stack and own output quality, synthesize insights to influence Product/Engineering roadmaps, mentor Associates on AI builds
Seniority
Mid-level to Senior, hands-on IC with mentorship duties
