Fullstack Software Engineer (x/f/m) - Care Expert Copilot
Core
Building the control surface and tooling that allows human care experts to steer, correct, and supercharge AI agents for customer service in a prevention insurance platform.
Role type
Senior Fullstack Software Engineer (Human-in-the-loop AI)
Builds
The cockpit and tooling for care experts to manage AI handoffs and draft replies for 1M+ members
Domain
Health insurance / AI-driven customer service
Deliverable
product features
Required skills
Full-stack development, scalable system architecture, AI agent integration, context routing, reply drafting automation
Preferred skills
Healthcare domain knowledge, product ownership, mentorship
Technologies
React, Python/Flask, PostgreSQL, Monorepo
Responsibilities
Build interfaces for care experts to steer AI agents, develop tooling for context surfacing and reply drafting, ensure seamless human-AI handoffs
Seniority
Senior, hands-on IC